Give customer service a call
Back in December, Toys”R”Us canceled every Lucario amiibo pre-order (and some random Wave 2 or 3 orders). It sucked, because the figure is exclusive and they already took thousands of orders on them weeks before the cancellation. They seemingly made it right though as many orders were either re-instated a few days later, or customers were given a coupon to get a discount off the “$999.99” placeholder to avoid scalpers picking up the rest of the stock.
But according to multiple users the system seems to be having issues yet again, and some orders that were re-instated have been canceled for a second time. I was first informed of the problem by a reader on Twitter, who explained the situation. I asked if anyone else had the same issue, and three others chimed in via messages or DMs to inform me that their order was also gone. At the time of this writing, my order is fine, but I wanted to know more.
Investigating further, I checked into a few communities and it looks like it’s not an isolated problem. I’ve contacted Toys”R”Us, but in the meantime if you are affected, contact customer service and find out what the deal is — with their first cancellation debacle you could ask for a $25 giftcode. I’d also recommend jettisoning all of your Wave 3 pre-orders from Toys”R”Us to another company if possible.
